Frequently Asked Questions

Battery system LED is OFF

1. Turn off the Circuit Breaker
2. Turn off the disconnect switch.
3. Turn off the Inverter. Verify there is no power at the battery connection.
4. Unplug all the wires and reconnect. Ensure that the battery system is wired correctly. Refer to the wiring scheme on the cabinet.
5. Turn on the Circuit Breaker.
6. Turn on the inverter.
7. If the LED is still off, turn off the Circuit Breaker.
8. Contact Service Personnel.

LED is ON, but the battery system is not charging or discharging

1. Update both the inverter and battery firmware version. Refer to the inverter's troubleshooting guide for instruction.
2. Check the inverter's setting for battery. Refer to the inverter's troubleshooting guide for the battery set-up instruction.
3. If the battery is recognized, inverter set up is correct.
4. If the issue persists,

- Turn off the Circuit Breaker.

- Turn off the disconnect switch.

- Turn off the inverter. Verify there is no power at the battery connection.

- Unplug all the wires and reconnect. Re-check the wiring on the battery is done correctly. Refer to the installation manual

- Turn on the disconnect switch first, then Turn on the Circuit breaker.

5. If the battery set up is correctly done, but the battery still does not operate, turn off the Circuit Breaker first, then turn off the Aux Power Switch.

6. Turn off the disconnect switch.

7. Contact Service Personnel.

If the battery FAULT LED is ON

1. Check if the inverter recognizes the battery. Refer to the inverter's troubleshooting guide on the battery set-up instruction.
2. If the inverter is connected to the internet, collect the log file from the inverter company.

2-1. Send the log file to POWERAMP.

2-2. Turn off the Circuit Breaker first, then turn off the disconnect switch.

2-3. Wait further instruction from POWERAMP.

3-1. Send the fault ID to POWERAMP regional contact point.

3-2. Turn off the Circuit Breaker first, then turn off the Aux Power Switch.

3-3. Wait further instruction from POWERAMP.